Store Address:
Where is our store located?
Our headquarters is located in Beijing, China, and our teams work around the world.

Email & Call
senyunyang8@gmail.com
chensisi1998@aliyun.com

We are here to help, if you have any questions!
We work day and night to provide outstanding customer service.
We will get back within 24 hours during work days.

Shipping:
How long does it take to ship after the order is placed?
Most orders are shipped within 3-5 days after the order is placed.
Does the order have a tracking number?
All orders have a tracking number.
Return and Exchange Policy:

What is the return and exchange policy?

We offer return and exchange services, but customers are responsible for international shipping costs if they are not satisfied with the items. No questions asked! In addition, we are happy to exchange your items. If there are any quality issues, we will send new items for free. If customers accept the items with minor problems, they can get a partial refund. Customers have up to 7 days to exchange or return items after the package is delivered.
Do we accept orders outside the United States?
Yes, we ship worldwide and orders over $30 are eligible for free shipping with tracking numbers.

Shipping Time:
How long does it take to receive your order?
Orders to the United States, Australia, Canada, the United Kingdom, and Europe usually take 10-15 days to arrive. However, shipping time may vary depending on the efficiency of local postal services. Express shipping options are available upon request.

Payment:
How do I pay for my order?
You can pay by credit card on our marketplace or by using PayPal and credit card on our storefront.

Customs and Taxes:
Do I need to pay customs duties?
We have no control over customs duties, but in our experience, only a very small percentage of packages (0.03%) are subject to customs duties. We will assist you in providing the necessary documents to facilitate the release of your package.
Will shipping be discounted?
Yes, we usually ship items as gifts or at a lower price.

Package Questions:
What if I don’t receive my package?
If you do not receive your package within 60 days (to account for peak season delays), we will refund the full amount.

Other Questions:
Do you accept sponsors?
Yes, we do. Please consider joining our affiliate program, if you generate a lot of traffic, we will not only increase your sales commission, but also send you free items for review!

Do you accept Western Union or bank transfers?
Yes, we do. Please contact us via live chat and we will provide further instructions.

Do you accept credit cards?
Yes, we accept credit and debit cards. You can find more information at checkout.

Do you offer wholesale/dropshipping services?
Yes, we do. We accept orders starting at 10 pieces per item and provide free shipping. For further business cooperation, please email us at senyunyang8@gmail.com/chensisi1998@aliyun.com
Payment Security:

Are payments on your website secure?
We use Paypal and Stripe for online payments, two of the most trusted payment solutions. These platforms provide the same level of security and anti-fraud protection as leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club.